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1. 

   M. Watters
   November 3rd, 2010 - 01:11

   I received these sunglasses, in the polarized black, as a gift. I was initially very excited, as they were the nicest pair I had yet owned. Unfortunately, despite taking great care of them, they began falling apart within just a few months. The screw holding one of the lenses in came out, causing the lens to fall to the asphalt where it was scratched. I put the lens back in, put the screw back in and tightened the same screw on the opposite side. A week later, the other lens fell out. Then the original one fell out again, completely losing the screw this time. I sent the glasses back to Oakley, at which point they told me they would replace the faulty frames for $50, which seems ridiculous since the frames were poorly made to begin with. Why should I have to pay to replace something you didn’t make right in the first place? Also, despite the lenses having been scratched as a result of their frames falling apart, they said that since I had no way of proving that’s how the lenses became scratched they would not replace them, and wanted me to pay for the replacement lenses as well, another $45. I was shocked by how awful their customer support was, and how little they cared to stand by such an expensive product. I won’t be giving Oakley any of my money. My recommendation: buy some Native sunglasses instead. Less expensive, more durable, far better warranty.

   Oh, and when Oakley sent the unrepaired glasses back to me, they had repackaged them poorly and the lenses were WAY more scratched up than when I sent them. Again, Oakley said they had no way of verifying that they had damaged the lenses, and would not be replacing them for me. Great customer service.
   Rating: 1 / 5

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